Client Centered Services

CCS Skill Development… Promoting Positive Nutrition and Health Outcomes

Each staff person brings their own unique values, educational background and experiences to WIC. Some staff come with excellent motivational interviewing skills while others are just getting started; some staff may not be interested, or convinced that motivational interviewing works in WIC.

The path to CCS Skill development is a continuum. Knowing where to start in the process of achieving competency depends on each person's knowledge, attitudes, beliefs, and skill level. The figure below shows the four categories of CCS skill development training resources. The resources help to develop and strengthen effective CCS skills to use in your busy WIC clinic.

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WIC Client Centered Services Webinar Series

Webinars will last 1 hour. Continuing Education credits are offered for those able to watch the live webinar only.

Register Today!

For those unable to watch the live webinar, these will be archived on our Michigan WIC CCS website (with the 2017 series). Please note continuing education credits are not available when viewing archived webinars.

Archived Webinars

Please Note: This training is put on by MDHHS- WIC Division and for more information about registration or content, please contact Tara Fischer with any questions at fischert1@michigan.gov
or 517-335-4286.

Available Topics
August 7, 2018
9:00 a.m. or 3:00 p.m.

Leadership in the Era of Stellar Client Centered Services WIC Leadership
Target Audience: Coordinators, Supervisors, Managers

September 20, 2018
9:00 a.m. or 3:00 p.m.

Continuity of Care: Why it Takes a Team
Target Audience: All Staff

October 2, 2018
9:00 a.m. or 3:00 p.m.

Conducting a Client Centered Assessment
Target Audience: CPAs, RDs, Peer Counselors

October 16, 2018
9:00 a.m. or 3:00 p.m.

Excellence in Service Clerks
Target Audience: Techs, Support Staff

November 1, 2018
9:00 a.m. or 3:00 p.m.

Creating High-Risk Care Plans
Target Audience: RDs

November 15, 2018
9:00 a.m. or 3:00 p.m.

Client Centered Services in the Era of Stellar Leadership WIC Leadership
Target Audience: Coordinators, Supervisors, Managers