Frequently Asked Questions

Payments can be made via Visa, MasterCard, or check. Please visit the payments page for more information.

Substitutions are encouraged and preferred.
Cancellations will only be considered when received in writing. Telephone requests will not be honored.
Cancellations received 30 or more calendar days prior to the event start date will be honored. If payment has been received a refund will be issued.
No refunds will be issued for cancellations received less than 30 calendar days prior to the event start date and all unpaid invoices will be due in full.
No refunds will be issued for no-shows and all unpaid invoices will be due in full. Please email your cancellation requests to: Email:

The full policy is available for you to read during the registration process under "Terms and Conditions" prior to submitting your registration.

Please Note: Due to flu season, we ask that if you experience any symptoms related to the flu, please stay home and do not attend the event. Contact MPHI either by phone or email if you will not be attending. To learn more about the flu and what you can do, please visit or call (800) 232-4636.
  • Consult the CE Easy Steps document received with your event reminder for specific requirements for the event you attended.
  • Completion of an online evaluation is always a requirement to receiving an educational certificate. You will receive an email with the link. This link is unique to your email address and can’t be shared with others.
  • Check in at the registration desk each day of the event to confirm attendance.
  • Payment in full for any fees for the training or certificates.
Direct any continuing education questions to
This email is generally sent within one business day of the close of the event but can take up to 5 business days. The email will come from via with a link to the evaluation for the event. We find that this email can sometimes fall into a spam or junk area so please be sure to check there also. If you have not received a link within 5 business days, please email for next steps to complete the evaluation.
A Certificate of Attendance will be sent within 24 hours of a training ending.

For continuing education you will receive a certificate within 30 days of the close of the evaluation. Most evaluations are open for 14 days after the event, some can be open for 21 days. Consult your CE Easy Steps Document for information specific to your event.

For any problems or questions related to continuing education, certificates of attendance, or evaluations, please contact for assistance.
Adding continuing education to your event is even more important in the virtual environment that we are experiencing. A healthcare worker’s time is valuable but the need to keep up their education and received the hours they need to maintain their license is still a priority.

Continuing Education is available for your virtual education. All that is needed is the ability to verify your attendee participated in the virtual learning and gained the education that was intended. MPHI-CES has options available to meet this need.

Contact for more information.