Clerical Training
This training will provide an overview of the clerk’s role in performing WIC services including program eligibility determination. It will help the participant to apply WIC policy, based on federal regulations, to clerical functions. The participant will gain skills in customer service and communication enabling them to better serve the clients in their programs and to function as WIC team members.
Please check recommended pre-requisites before registration.
In-Person Training
1 day, 9:00 a.m. – 4:00 p.m.
WIC Clerical Training Agenda
Virtual Training
Please log-on to the Zoom link 10-15 minutes before the training to ensure that your technology is working. Cameras and mics are required.
2 days, 8:30 a.m. – 12:30 p.m.
WIC Virtual Clerical Training Agenda
WIC Clerical Training Binder
- WIC Clerical Training Day 1 Presentation Slides
- WIC Clerical Training Day 2 Presentation Slides
- 5.05 Documentation of NE
- A Smile on Your Face Puts a Smile In Your Voice
- Child to Women Category Change
- Expanded Food Guide Choices During Covid-19
- Frozen and Canned Fruits and Vegetables Now Available
- HEAT Best Practices
- Income Calculation Reference Sheet
- Michigan WIC Food Guide
- Minimum Stock Requirements
- No Proofs Matrix
- Policy 1.07L
- Scheduling/Appointment Help Document
- Thank You Customers
- Time Somebody Told Me Poem
- To the World You May Be One Person
- Certification and Eligibility Resource Guide
2024 Dates & Locations
February 7-8, 2024
8:30 a.m.-12:30 p.m.
Virtual Training
Registration is now closed
April 16, 2024
9:00 a.m.-4:00 p.m.
Lansing, MI
Registration closes April 2, 2024
August 14-15, 2024
8:30 a.m.-12:30 p.m.
Virtual Training
Registration coming soon